LEGAL REFERENCE

How we protect your account and privacy

When you open an account on k111 game, your personal information and payment details stay secure under our privacy framework. We process data only to deliver your gaming...

Data encryptionAccount securityPakistan-compliant storagePayment confidentiality
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k111 game How we protect your account and privacy

Our data protection posture and scope

k111 game collects your name, email, phone number, identity verification documents and payment account details (JazzCash, Easypaisa, SadaPay or Raast) to create and maintain your account, process deposits and withdrawals, and comply with local regulations in supported regions. We do not sell your data to third parties. Your information is stored on secure servers and encrypted in transit. We retain your account

data for the duration of your membership plus seven years for financial records, where local law permits. Access to your personal information is restricted to staff who need it to serve your account. If you request deletion of your account, we anonymise or remove your data except where we are legally required to retain records.

Service availability is jurisdiction-dependent. Users are responsible for checking local law before access.

PRIVACY CONTACT PATHS

Reach our privacy team directly

Team online

Email support

Send privacy questions, data access requests or concerns to our dedicated privacy inbox. Responses typically arrive within 48 business hours.

In-app help centre

Navigate to account settings, then Privacy & Data. Browse FAQs or start a chat with a support agent familiar with data protection.

Data subject request form

Use our official form to request a copy of your personal data, correct inaccuracies, or request deletion. Submit via your account dashboard.

CREDIBILITY SIGNALS

How we earn your trust on privacy

Transparent collection

We list every data field at sign-up so you know what we're capturing. No hidden surveys or background tracking.

Encryption standards

All payment details and login credentials use industry-standard TLS 1.2+ encryption. Data in transit and at rest are protected.

Third-party audits

Our privacy and security practices are reviewed annually by independent auditors. Reports are available upon request.

No data sharing

We do not sell, trade or share your personal information with marketers, advertisers or unrelated businesses.

Withdrawal verification

When you withdraw to JazzCash, Easypaisa, SadaPay or Raast, we verify your identity once and store it securely. No re-verification on every payout.

Incident response team

If a data breach occurs, our team notifies affected users within 72 hours and publishes a transparent incident summary.

How our privacy aligns across regions

Pakistan baseline
Our core privacy protections apply to all users. Pakistani account holders benefit from PECA compliance and local data residency where available.
Deposit data handling
JazzCash, Easypaisa, SadaPay and Raast credentials are tokenised. We never store full payment details on our servers.
Account deletion timeline
After you request closure, personal data is anonymised within 30 days. Financial records stay for seven years for audit purposes.
Cookie and tracking policy
We use session cookies to keep you logged in and analytics cookies to improve gameplay. No third-party ad trackers without your consent.
API partner data
Game providers and payment gateways receive only the minimum data needed to deliver their service. Each has its own privacy statement.
Dispute resolution
Privacy complaints are resolved through our internal process first. If unresolved, you may escalate to Pakistan's telecommunications authority.
Policy update notice
We notify you of material privacy changes 30 days in advance via email. Continued use after the notice date means acceptance.
ACCOUNT SAFEGUARDS

Key privacy features built into your experience

Two-factor authentication Enable 2FA on your account settings to require a second...
Login history log View all recent logins by device and location in your...
Payment method privacy Your JazzCash, Easypaisa, SadaPay or Raast account details are masked...
Session timeout Your account automatically logs out after 30 minutes of inactivity...
Withdrawal confirmation code Every withdrawal request sends a unique code to your registered...
Data export request Request a full copy of your account data, game history...

Privacy questions answered

We collect your full name, email, phone number, date of birth, and identity verification documents (CNIC or passport) during account registration. We also store your payment method details for JazzCash, Easypaisa, SadaPay or Raast transactions, your game history, and IP address for security purposes.

Personal data like your name and email are anonymised within 30 days of account closure. Financial records, including deposit and withdrawal history, are retained for seven years to comply with audit requirements. You can request deletion sooner in cases permitted by local law.

No, we do not sell your data. We only share information with payment processors (JazzCash, Easypaisa, SadaPay, Raast) to process your transactions, game studios to deliver gaming features, and legal authorities when required by law or to prevent fraud.

Your JazzCash, Easypaisa, SadaPay and Raast credentials are encrypted using TLS 1.2+ and stored in tokenised form, meaning we never hold your actual payment credentials on our servers. Transactions are verified by the payment gateway provider, not stored directly by k111 game.

Yes, you can request a data export from your account settings under Privacy & Data. We provide your personal details, account history, game records and payment transactions in a CSV or JSON format within 14 days of your request.

Our security team investigates immediately and notifies all affected users within 72 hours. We publish a transparent incident summary explaining what happened and what steps you should take to secure your account.

Open your account settings, select Security, then enable Two-Factor Authentication. Choose to receive a verification code via SMS or email. You will need to enter this code every time you log in from a new device.